Shipping policy

Customer Shipping Policy (UAE-Compliant)

1. General Information

This Shipping Policy applies to all orders placed through our website. We operate in compliance with applicable UAE laws, including consumer protection and eCommerce regulations.

We aim to provide clear, accurate, and transparent shipping information in line with UAE consumer rights requirements.

2. Shipping Coverage

We currently offer shipping to:

  • United Arab Emirates (all Emirates)
  • GCC countries (if applicable)
  • International destinations (if applicable)

Note: Orders shipped outside the UAE may not be fully covered under UAE consumer protection laws.

3. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed on weekends or UAE public holidays.

4. Shipping Timeframes

Estimated delivery times:

  • UAE: 1–2 business days
  • GCC: 3–5 business days
  • International: 5–15 business days

Delivery timelines are clearly stated to comply with UAE law requiring agreed or “reasonable” delivery periods.

5. Shipping Fees

  • Shipping fees are calculated at checkout and displayed before payment.
  • Any additional customs duties or taxes (for international orders) are the responsibility of the customer unless stated otherwise.

UAE law requires full price transparency, including shipping costs.

6. Order Tracking

  • All orders include tracking details where available.
  • Customers will receive tracking information via email/SMS once the order is shipped.

Providing tracking aligns with UAE expectations for clear delivery communication and service transparency.

7. Delivery Terms

  • Customers must provide accurate delivery details.
  • We are not responsible for delays caused by incorrect addresses or customer unavailability.
  • Delivery may require a signature upon receipt.

8. Delays & Force Majeure

We are not liable for delays caused by:

  • Customs clearance procedures
  • Natural events or emergencies
  • Courier service disruptions

However, we will communicate delays promptly, as required under UAE consumer protection standards.

9. Failed Delivery Attempts

If delivery fails due to customer reasons:

  • The courier may attempt redelivery.
  • Additional charges may apply for re-shipping.

10. Damaged or Lost Shipments

If your order is:

  • Damaged → Contact us within 48 hours
  • Lost → Contact us within 7 days

We will investigate and provide a resolution in line with UAE consumer rights for fair compensation.

11. Delivery Compliance (Legal Clause)

  • We commit to delivering goods within the agreed timeframe.
  • If no timeframe is specified, delivery will occur within a reasonable period, as required under UAE law.
  • Customers have the right to receive goods as described and in proper condition.

12. Returns Related to Shipping

  • If an item is incorrect, defective, or not as described, customers may request return or replacement.
  • Return eligibility and process are outlined in our Return Policy.

UAE law prohibits unfair terms that remove consumer rights.

13. Contact Information

For shipping-related inquiries:

  • Email: sales@brelza.shop
  • Address: Industrial Area 4, United Arab Emirates

(UAE law requires businesses to provide clear contact and licensing details.)

14. Policy Updates

We reserve the right to update this policy at any time to remain compliant with UAE laws and operational changes.